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  • DISCOUNT, LOYALTY, PERSONALIZATION, PRICING

    Everyday low price (EDLP) is a popular and viable operating model for many retailers, particularly in the grocery sector. The appeal to consumers is straightforward and powerful: consistent low prices, no promotions, no need to wait for a discount or deal. It is a model built on trust, and for the retailers that execute it well, that trust is a genuine competitive asset.

    But even EDLP retailers grapple with how to grow visit frequency and basket size without compromising the price promise that defines their brand. Deeper discounts are not the answer. Smarter loyalty, powered by personalization, is.

  • AI, FOOD FOR THOUGHT

    Retailers and brands are quickly launching shopping apps within ChatGPT and Claude. But whether or not shoppers will embrace them at a rapid pace remains to be seen. In October, OpenAI launched ChatGPT apps, where users can connect apps like Expedia, Spotify or Zillow. Once adding the apps, customers can ask the chatbot questions about planning a trip or crafting a playlist, for example. They’ll then get information about such products and services from those brands. This month, Claude introduced its version of apps called “connectors” for consumer use, after previously supporting work-related apps such as Microsoft Teams, Outlook and OneDrive. It now can tap into Uber, TripAdvisor and Instacart, among others.

  • AI, CUSTOMER RELATIONSHIP, FUTURE OF SHOPPING, STRATEGY

    Retailers around the world aspire to have loyalty programs that deliver both transactional value and emotional connections; real, one-to-one personalization achieved at scale; retail media networks that deliver results to all stakeholders; and AI solutions that are worth the investment.  

    Our new eBook, Navigating the Future of Retail, explores how leading retailers are successfully setting and achieving these goals — and what practical lessons others can apply to improve their loyalty and customer engagement strategies. 

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  • AI, ONLINE ADVERTISING, TRENDS

    How AI is making ad creative faster — and more fair

    The shift toward AI is not just about producing ads faster, it’s about giving creative capability to everyone, writes Amazon’s Nikhil Nanivadekar. AI tools can turn a difficult and expensive process into a streamlined, exciting new creative possibility, according to Amazon’s Nikhil Nanivadekar, principal engineer, consumer ad experiences at Amazon. Opinions are the author’s own.

    Advertising has always celebrated creativity, but for many brands, it came with real constraints. Big ideas required big budgets, specialized teams and long production cycles. Speed was a luxury, and experimentation carried risk. For too many businesses, the gap between a great idea and a great ad felt impossibly wide.

  • BEST PRACTICE, CUSTOMER BEHAVIOUR, LOYALTY, MARKETING, STRATEGY

    How loyalty programs power lifecycle marketing strategies

    Shifts in consumer behavior — specifically the desire for data privacy and instant, personalized recognition — and AI’s acceleration of the buying process are making traditional loyalty programs feel stale and pointless for brands and shoppers. Blanket discounts and traditional rewards aren’t what drive today’s consumers; they want value, relevance and trust in a brand. This is particularly true for Gen Z, who make purchase decisions faster and with purpose.

  • FOOD FOR THOUGHT, STRATEGY

    Unlock your e-commerce future: Strategic migration to enterprise Shopify

    For years, enterprise brands built their digital commerce like impenetrable fortresses – custom, complex, and costly. These legacy e-commerce platform replacement systems, while once essential for stability, have become an existential liability – hindering agility, innovation, and your ability to meet modern consumer demands.

    If crucial features take weeks to deploy, innovation is stalled by “upgrade fatigue” and you’re experiencing the symptoms of outdated infrastructure – this guide is for you, offering the definitive e-commerce migration strategy to transform your digital commerce operations and unleash unprecedented growth on Shopify.

  • CUSTOMER ENGAGEMENT, ONLINE ADVERTISING, TIKTOK, TRENDS

    TikTok launches branded first-screen ads

    TikTok is expanding the way advertisers can appear the moment users open the app, turning the platform’s launch page into a dedicated branded placement that advertisers can buy programmatically. The move, announced in recent industry briefings and visible in pilot campaigns this month, adds to existing ad formats such as TopView and Brand Takeover and aims to make the opening screen a predictable space for high-impact mobile ads. For marketers, the update promises greater brand visibility at scale; for users, it raises fresh questions about feed experience and early-session user engagement. The change arrives as platforms rework monetization levers across short-form video, and it immediately reshapes options for major advertisers — from global apparel groups to DTC brands — seeking guaranteed impressions in the first seconds of app use.

  • AI, CUSTOMER EXPERIENCE, TRENDS

    75% of Americans would trust AI shopping less if results were sponsored

    Consumers increasingly tap agentic AI to shop, but brand trust remains strongest in physical stores. Quad/Graphics, a marketing experience company that solves complex marketing challenges for its clients, and The Harris Poll today announced the results of a new national survey revealing widespread consumer distrust for sponsored results in agentic AI shopping platforms.

    The new rules of retail trust in the age of AI survey, a continuation of the 2025 “Return of Touch” report, indicates that price-conscious consumers are using AI for convenience and to reduce uncertainty in a rapidly changing shopping landscape but still have concerns about trust and data transparency. According to the research, shoppers continue to have high confidence in in-store experiences, especially regarding item quality and pricing.

  • GEN Y, GEN Z, STATS, TRENDS, YOUTUBE

    Media habits across Gen Z and Millennials in the US

    Evan Shapiro teams up with Precisify to tackle the attention economy. Our new cross-generational research report breaks down media habits across Gen Z and Millennials in the US. Get the exclusive data and expert analysis you need to cut through the noise.

    Fragmentation across platforms is now the norm, what this report makes clear is that while Gen Z and Millennials may diverge in where they spend incremental time, YouTube remains the shared ecosystem where efficient, scaled cross-generational reach still exists. For advertisers, that’s incredibly important because it provides a consistent foundation for modern media planning.

  • AI, OMNICHANNEL, PERSONALIZATION, TRENDS

    6 Trends that will shape furniture & visual commerce in 2026

    Furniture retail is entering a pivotal year. Tariffs, sluggish demand, and rising content costs are putting pressure on margins. Discounting alone won’t move buyers in 2026 — trust and visual clarity will. Photorealistic visualization, real-time configuration, and AI-generated content are now primary conversion levers. The brands gaining share are turning PDPs into digital showrooms: rotating products, configuring options instantly, and placing furniture in real spaces through AR.

  • DELIVERY, STRATEGY, TRENDS

    The Last Mile has changed. Has your operation?

    This survey report reveals that while organizations understand the importance of last mile delivery, operational transformation still hasn’t followed. The last mile has changed, but many organizations are still treating last-mile delivery as a cost center, tracking metrics like cost per delivery, carrier rates, and route efficiency without considering the customer experience. 

    It’s an approach that doesn’t reflect reality. For many customers, delivery is now the only part of the supply chain they actually experience—and it directly shapes whether they return.