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“Never be the same again” is 100% a term we would use for brand-customer relationships in the age of AI. New operational models, new types of buyer’s journeys, simplified visual search, and brands being cut out of their own marketing funnels are just some of the fundamental ways Gen AI, voice assistants, chatbots, and AI agents have changed the game forever.
In this article, we’ll dive into 5 significant changes brought on by AI, how they add to the overall customer experience, and whether or not you should rethink your marketing strategy and daily behind-the-scenes operations. Spoiler alert: You definitely should.
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What if your best customers aren’t where your biggest budgets are spent? Research commissioned by Pinterest in collaboration with LiveRamp reveals that people on the platform spend 26% more annually than non-users, highlighting where high-value shoppers actually gather online.1
Picture this: You launch a brilliant campaign and hit millions of impressions. Your dashboard lights up and your team celebrates. But if your definition of success stops at reach, you could be missing the real drivers of ROI.
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TikTok has published its first-ever shopping trends report for the UK market, providing insights into the most popular products and consumer behaviors driving in-app commerce this year. The 33-page “Big Shop Report” details a wide range of trending items across key categories including fashion, beauty, tech, food, and home, reflecting TikTok’s growing influence as a shopping destination.
The report comes amid TikTok Shop’s rapid expansion in the UK, where it emerged as the fastest-growing online retailer in 2024, according to the platform. With integrated shopping features like shoppable videos, livestream shopping, and an expansive marketplace, TikTok is reshaping how UK users discover and purchase products.
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How labeling errors create big problems in global supply chains
We expect modern supply chain environments to be hyper-efficient, and a single bad barcode can set off a domino effect of disruptions like delayed shipments, failed compliance checks, internal rework, and even lost customer trust. While automation and data capture technologies continue to advance, one seemingly simple element often causes disproportionate problems: the printed barcode label.
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The AI playbook for retail marketers 2025
Retail marketers are under pressure—AI is the advantage. Marketing teams are being asked to produce more campaigns, in more formats, across more channels, with tighter timelines and limited resources. The pressure is real, and the stakes are measurable.
The AI Playbook for Retail Marketers by Typeface reveals how top retail brands are using AI to meet that pressure head-on, streamlining workflows, increasing personalization, and accelerating time to market. Built on insights from over 300 marketing leaders, this report offers a clear look at how AI is driving real impact inside retail organizations.
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How AI agents turn conversation into commerce
What happens when a simple request becomes a done deal? PYMNTS Intelligence , in collaboration with Visa, dives into the rise of agentic AI. Where prompts replace buy buttons and commerce moves at the speed of a conversation. In this Tracker, learn how:
• Just 15% of CFOs at large enterprises are currently piloting agentic AI, with data security, governance, and trust issues impeding adoption.
• “Taylor,” a millennial eCommerce partnerships manager at a Bay Area retail company, uses agentic AI throughout her day, both at work and at home.
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7 Proven strategies to convert email subscribers to SMS
Email and SMS - friends, enemies, or frenemies? The experts at PostScript say, friends, if you do it right. If a customer is already on your email list, they’re only one step away from being a high-intent SMS subscriber. Leveraging this established connection can unlock SMS as a more direct and immediate communication channel. Think of the possibilities: time-sensitive promotions delivered instantly, personalized reminders that cut through inbox clutter, and real-time customer service interactions that foster loyalty.
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How CPG brands are boosting performance with personalized content
The CPG industry is at a critical juncture where digital innovation can significantly influence consumer relations and market success. Companies that adopt a flexible, scalable, data-driven approach to content management and deliver personalized experiences are better positioned to meet evolving consumer demands and achieve sustained growth.
But digital transformation is not just about adopting new technologies — it’s about transforming business processes to align with the digital age. This includes integrating advanced analytics, AI and marketing automation, and embracing digital experience platforms that deliver seamless consumer experiences across all touchpoints.
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Best practices for navigating the next chapter of marketing
It may sound like hyperbole to say the world has changed, but the evidence is everywhere: CEOs are demanding their teams level up or step aside. In fact, research from McKinsey found that 74% of CEOs think marketers lack commercial acumen. As traditional marketing loses its effectiveness, your role and influence — and that of the marketing department as a whole — can diminish as well.
These changes and those initial warning signs are indications why you must also change now. With that in mind, this playbook is designed to help you navigate, lead, and influence the next chapter of marketing. By reading, you’ll learn about four significant transformations that are integral to the new way of marketing. Download it now to find out how you can:
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Understanding differences between duties, taxes, and tariffs
Expanding your ecommerce business internationally can open new revenue streams but also introduces complexities, especially when it comes to duties, taxes, and tariffs. These fees impact your costs, pricing, and customer experience, and misunderstanding them can lead to costly surprises at checkout or during shipping.
In this guide, we’ll break down what duties, taxes, and tariffs are, how they apply to your business, how they’re changing with global ecommerce trends, and most importantly, how you can manage them efficiently using ecommerce software like Swap Commerce.
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How Zalando uses AI to personalize the shopping experience
Ever wished shopping apps could just get you? Zalando’s AI assistant is making that happen. Their chatbot isn’t just answering questions, it’s your personal stylist in your pocket. Zalando reported a 4.2% revenue lift last year. The question is: how much of that came from AI, and how can they do even better?
How Zalando uses AI to personalize the shopping experience
Zalando’s AI assistant is like having a stylist in your pocket. Instead of tapping through endless filters, users just ask: “What should I wear to a wedding in Santorini in July?”