147 notes tagged as ["delivery"]
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In 2023, PetSmart began shipping some of itsonline orders from the stores themselves instead of its seven distribution centers. Just two years later, 90% of PetSmart’s shipped orders placed online or through automatic, scheduled deliveries are now fulfilled from its 1,600-plus stores.
That’s according to Greg Fancher, PetSmart’s evp and chief information technology officer who joined the pet retailer from fashion brand Express in 2023. At the Shoptalk conference in Las Vegas, he explained to Modern Retail how the company has rapidly scaled up this program while working to overhaul older systems for handling online and in-store orders. He said shipping from stores gets products to customers faster and at a lower cost.
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The E-barometer 2024 Annual Report, produced by PostNord in collaboration with HUI Research, provides an in-depth analysis of the Swedish e-commerce landscape. The report is based on surveys of both consumers and businesses, offering insights into trends, growth, and future scenarios.
Key Highlights:
1. Market Performance & Growth
E-commerce returns to growth after two years of decline, with net sales reaching SEK 140 billion in 2024, marking a 5% increase from 2023.
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Immediacy and convenience are everything to the modern consumer. With 70% of customers believing that speedy and convenient deliveries matter most and 23% stating they won’t shop from the same store again after a delivery delay, customer retention and loyalty aren’t based on products and prices anymore. Delivery and logistics are the new battlefield where customer satisfaction is won or lost.
Delivery and logistics are the backbone of eCommerce, serving as the essential link between suppliers and customers. From small parcels to massive freight shipments, this industry oversees over 350 billion packages crisscrossing the globe annually while juggling the delicate balance of precision, speed, and customer expectations.
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2025 – A look ahead to the year in retail tech
A new year brings new developments in retail technology. As 2025 approaches, it’s time to dust off the crystal ball and gaze into the trends that will drive the retail technology industry over the next 12 months. Here is a look at how supply chain disruption, AI “co-piloting,” and automated delivery will impact the industry:
Supply chain disruption
The global supply chain has recovered from the peak disruption levels of 2020 and 2021 and continues on an uneven course of improvement, but it still does not function as smoothly as it did pre-2020.
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Transportation, delivery, and on-demand: new research report
What do customers in transportation, delivery, and on-demand apps want? How do they want to be messaged and notified? How loyal are they, and what makes them switch apps and services to competitors? Answers to all of that and much more is now available in a new consumer research report from Singular.
Transportation, delivery, and on-demand services are among the fastest growing categories for Singular customers, and we wanted to both learn and share some insights from users and customers. So we surveyed a representative sample of American smartphone-owning consumers to ask them key questions that marketers and product managers in on-demand need to know.
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Elevating the unboxing experience
As the e-commerce landscape experiences consistent growth with more options than ever for consumers to choose from, retailers are looking to enhance their brand image. Read this white paper and discover new packaging trends and strategies for e-commerce brands, how unboxing experiences impact customer satisfaction as well as the benefit better packing and packaging has on your bottom line.
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6 Ways to improve packing and packaging
Delivering a well-packed, sustainably-shipped box for the best unboxing experience has become a priority for shippers who want to increase margins and customer satisfaction. Read this white paper to learn the necessary steps to audit and benchmark your existing processes and key performance indicators, how (and why) you should improve packing and packaging efficiency as well as the value of optimizing your parcel fulfillment process and the impact on your bottom line.
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Smarter delivery strategies: How a holistic solution can help
The days of peak retail season are fast approaching. And as they arrive, your peak season strategies are put to the test. Have you secured enough last mile capacity? Are your operations well-oiled for peak performance? Is there time to implement a last-minute option to address an unexpected challenge?
As peak unfolds, strategies are put to the test. There will be some tactics that overperform and some that underperform. It’s nearly impossible to plan for everything, and that’s why taking a holistic approach with a combination of solutions is necessary. By not relying on a single solution, you can fill delivery gaps. That’s exactly where UPS and Roadie come in.
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How smaller brands can compete with Temu and Amazon this holiday season
This holiday shopping season promises to be another marathon for e-commerce brands, filled with the expected twists and turns that a three-month shopping period brings. Although, while an extended shopping period might sound like good news for e-commerce brands wanting to capitalize on the season, one already prominent thorn in the side threatens to dampen the mood: inexpensive online marketplaces.
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eCommerce in the Nordics 2024
The E-Commerce in the Nordics 2024 Autumn report, provides an in-depth analysis of the state of e-commerce in the Nordic region, covering Sweden, Denmark, Finland, and Norway. This report highlights key trends, consumer behavior shifts, and the economic environment that is shaping the market.
Key Findings:
Strong E-commerce Growth:
Despite facing geopolitical challenges and economic uncertainty, e-commerce continues to grow across the Nordic region. Online sales are rising steadily, while physical store sales are lagging behind. This trend reflects broader consumer spending patterns as people increasingly turn to online shopping for convenience and better pricing options.
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The next retail revolution
2025 looks set to be another year of change in retail, ecommerce, logistics and last-mile delivery. The guide explores how ecommerce and logistics must work together to embrace monumental change in 2025:
The importance of emerging ecommerce trends such as
unified commerce and social shopping. Getting this right is
crucial to successful ecommerce parcel delivery
The need to continue automating warehouse processes