This playbook explores why retailers should consider BNPL as an alternative payment method. The rise of buy now pay later (BNPL) services is disrupting traditional consumer credit markets, particularly the use of credit cards. These alternative payment methods offer consumers flexible payment options, like pay later, pay in parts, or financing, with little to no interest if the payments are made on time. 

What can you learn from billions of interactions? Boundless opportunity. Struggling with inconsistent service quality and long response times? Variability is a real problem for CX, and it’s driving your customers away. Customers need consistency like an orchestra needs rhythm—miss a beat, and all harmony is lost.

NICE’s analysis of billions of conversations across thousands of organizations—ranging from startups to industry giants, new adopters of CXone to seasoned users—reveals key insights, including:

We wanted to find out what consumers around the world thought about language and localization when they go online. Our global survey of 6,500 respondents, across 13 countries, found there is a huge opportunity for brands looking to engage and build trust with global audiences and grow new markets. If you’re looking to grow revenues and business in new markets, read our research report to discover what global consumers really want.

As 2024 draws to a close, businesses face an increasingly hostile environment in the battle against fraud. Driven by rapid technological advancement and evolving regulatory landscapes, organisations seek new ways to prevent and detect highly sophisticated attacks. Experian’s 2024 Global Fraud Reportoffers a deep dive into the current state of fraud, revealing critical insights and strategies businesses must adopt to stay ahead of fraudsters. 

In the current business landscape, prioritizing CX is essential for success. Those who take strategic steps to embrace the power of cloud, digital, and AI technologies will launch themselves to the forefront of delivering exceptional customer experiences.

This eBook explores the top 10 CX and AI trends for 2025, including:

The true impact CX and AI have on business success

How predictive analytics help anticipate needs and resolve issues faster

Generative AI models have reached a baseline capability of producing at least a passable video from a single image or short sentence. Companies building products around these models are claiming that anyone can make a snazzy promo video if they have some images or recordings — and videos usually perform better than static images or documents.

Peak XV and Tiger Global-backed Avataar released a new tool on Monday called Velocity. It creates product videos directly based on a product link. The company would be going against the likes of Amazon and Google, which are also experimenting with AI-powered video tools for ads.

Large enterprises are facing challenges when looking for the right payment mix for the European market. Significant expertise and resources are required to implement payment methods that meet local customer needs and improve acceptance rates. Merchants need to understand both technical specifics and regulations at the same time.

During a webinar hosted by the Merchant Risk Council (MRC), Payplug, Cartes Bancaires and PPRO provided exclusive insights on how to optimise payment performance in Europe, with a specific focus on France, the leading card payment market in the eurozone.

Retailers continue to experiment with generative AI and are seeing that the technology holds great promise for reigniting growth—if they move quickly to seize the opportunity. Once generative AI (gen AI) hit the mainstream, in late 2022, it took little time for retail executives to realize the potential in front of them. Mentions of artificial intelligence (AI) in retailers’ earnings calls soared last year—which was no surprise, given that gen AI is poised to unlock between $240 billion to $390 billion in economic value for retailers, equivalent to a margin increase across the industry of 1.2 to 1.9 percentage points. This, combined with the value of nongenerative AI and analytics, could turn billions of dollars in value into trillions.