Fraud is becoming more expansive. Merchants reported experiencing 4 different types of fraud, up from prior years. Download the 2024 Global Payments & Fraud Report to see how fraud evolved in 2023 – and how merchants are handling it.

The Global Fraud and Payments Report is an educational, free report compiled by the Merchant Risk Council, Verifi and Cybersource that conveys transparent and unbiased research. The report outlines the latest industry fraud data and management methods used by merchants.

Transforming at breakneck speed, due to developments in AI, Fraud-as-a-Service and new types of automation, the fraud and payments landscape of 2024 poses challenges – but also hides opportunities. For the fourth year, Ravelin dives deep into current and emerging trends and releases the findings.

We surveyed 1457 merchants from ten countries and four sectors , looking to discover and quantify their experiences, insights and predictions around:

This annual report, published by NRF and Appriss Retail, offers valuable insights into the overall state of returns in a range of retail categories, including the most common examples of return fraud experienced in the past year (ex: wardrobing fraud, employee return fraud, online return fraud).

It examines data points for ecommerce, in-store, and omnichannel returns volume, loss, and impact on the retail industry in the U.S. during 2023 to help retailers better understand current consumer trends and better protect against retail shrink and refund fraud.

This year’s report sheds light on the evolving landscape of eCommerce payments and fraud, offering clear, unbiased insights gathered from a global survey of more than 1,100 merchants. Participants span a broad spectrum, from small businesses (SMBs) and mid-market players to enterprise-level entities, representing over 35 countries across North America, Europe, Asia-Pacific (APAC), and Latin America (LATAM) regions.

Risk management and conversion optimization aren’t enemies — they’re simply two ends of a seesaw. The secret is finding the right balance between the two at the right time — not too strict that you lose good customers, but not too lenient that you let in bad actors. To do this, it can help to adjust your verification flows in real time based on the riskiness of the interaction. Read this complementary guide to:

Online merchants say outsourcing fraud prevention impacts payments success . There’s no shame in asking for help. PYMNTS Intelligence’s latest study of 300 eCommerce executives, “ Fraud Management in Online Transactions ,” a collaboration with  Nuvei, details merchants’ thoughts about fraud prevention, finding that outsourced methods correlate with fewer failed payments.

For online merchants, winning the high-stakes battle against fraud and cybersecurity breaches is critical to survival. PYMNTS Intelligence finds that 82% of U.S. eCommerce players with cross-border sales faced security-related challenges in the last year. These issues also negatively impact other aspects of business, enhancing the need for fraud prevention.

The only resource you need to become an expert on chargebacks, customer disputes, and friendly fraud. What chargebacks are, why they happen, who all is involved, and how merchants can fight back. What happens if merchants receive too many disputes? What are chargeback ratios? Do they matter? Why merchants are losing the fight against “cyber shoplifting” and chargeback fraud.

With chargebacks, the more you know, the better.

The first step in combating retail fraud is learning which forms it takes. That’s easy enough, because there are two main types of retail and eCommerce fraud today:

Fraudulent sites that mimic a company’s brand. They sell the same products while using the company’s logos and branding. These sites account for about 90 percent of retail fraud.

Sites that sell knock-off products. About 10 percent of retail fraud today involves these sites.