1031 notes tagged as ["trends"]

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  • AI, CUSTOMER EXPERIENCE, STRATEGY, TRENDS

    GenAI is poised to make a significant economic impact, with estimates suggesting it could contribute between US$2.6 trillion and US$4.4 trillion annually to global GDP by 2030 across various sectors. The future of GenAI is agentic, where AI agents collaborate in real-time to automate complex tasks and enhance decision-making. This executive playbook explores how organisations can harness agentic AI to boost efficiency, improve customer experiences, and drive revenue growth.

  • AI, CUSTOMER EXPECTATION, CUSTOMER EXPERIENCE, MARKETING, PERSONALIZATION, TRENDS

    54% of marketers consider personalization crucial to their website’s success, but only 5% feel their current CMS supports it effectively. This report explores the evolution of websites, revealing how global organizations are leveraging AI, personalization, and scalable CMS platforms to deliver unmatched user experiences and meet rising customer expectations.

    Learn more about:

    The strategic importance of websites and their direct impact on organizational revenue goals, such as traffic volume and conversion rates.

  • AI, TRENDS

    The Writer 2025 generative AI survey draws on the insights and experiences of 1,600 knowledge workers — 800 C-suite executives and 800 employees. In partnership with independent research group Workplace Intelligence, we uncovered:

    What leaders are struggling with

    Where they see opportunities

    How employees feel about AI adoption

    Take a sneak peek at some of the most eye-opening data points — and see how your company’s AI initiatives stack up.

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  • FACEBOOK, INSTAGRAM, SEARCH, SOCIAL MEDIA, STRATEGY, TRENDS, YOUTUBE

    Social is the new search: Part 1

    The popularity of learning content has risen over the last two years across social platforms. People aren’t just scrolling on social—they’re searching. From “apple puff pastry hacks” to “how to edit a video,” audiences are turning to social platforms rather than traditional search engines for answers.

    In 2024, learning content outperformed platform-wide content across social video:

    +47% YoY engagement growth on Instagram

  • CROSS BORDER, PAYMENTS, STRATEGY, TRENDS

    Buy Now, Pay Later report 2025

    This report explores one of the topics that’s been gaining more and more ground in the payments industry. This edition is designed to help you navigate the complexities of the Buy Now, Pay Later (BNPL) ecosystem, featuring contributions from key stakeholders – consultants, merchants, and service providers. 

    The report addresses pressing industry questions while offering key strategies to help businesses worldwide succeed. It is a perfect read for professionals looking to tackle the challenges of the global financial sector more effectively, providing valuable information for those seeking to forge strategic partnerships in specific areas.

  • FRAUD, PAYMENTS, TRENDS

    2025 Global ecommerce payments & fraud report

    Fraud is becoming more expansive. Merchants reported experiencing 4 different types of fraud, up from prior years. Read the 2025 Payments & Fraud Report to see how fraud evolved in 2024 – and how merchants are handling it. The Global Payments & Fraud Report is an educational, free report compiled by the Merchant Risk Council, Verifi and Cybersource that conveys transparent and unbiased research. The report outlines the latest industry fraud data and management methods used by merchants.

  • PAYMENTS, STRATEGY, TRENDS

    Global ecommerce report 2025

    The first edition of the Global Ecommerce Report – Tackling Challenges and International Expansion with Strategic Partnerships explores the hottest trends in the payments and ecommerce industries. This inaugural issue aims to serve as a guide when navigating these complex landscapes. The report includes contributions from key stakeholders – top industry consultants, merchants, and payment service providers (PSPs) – and seeks to address the most pressing questions in the space while providing key strategies to help businesses worldwide succeed. 

  • AI, EMAIL, MARKETING, TRENDS

    What's next for email marketing - trends shaping 2025

    The year 2024 marked a turning point for email marketing, with notable shifts in the landscape, including updated requirements from Yahoogle and groundbreaking AI innovations. But what does 2025 have in store? Will we see a continuation of these trends or entirely new developments? Dive in to explore the possibilities and prepare for the future of email marketing.

    The rise of verified senders with stricter authentication

  • AI, FOOD FOR THOUGHT, TRENDS

    Executives trust AI over themselves

    Generative AI is increasingly influencing decision-making at the highest levels of business. SAP SE (NYSE: SAP) today announced new research that reveals 44 percent of C-suite executives would override a decision they had already planned to make based on AI insights. Another 38 percent would trust AI to make business decisions on their behalf.

    The “AI Has a Seat in the C-Suite” survey, conducted by Wakefield Research and sponsored by SAP, polled 300 C-Level executives at companies with at least $1 billion in annual revenue in the United States. Additional findings included:

  • CHECKOUT, PAYMENTS, TRENDS

    The rise of online payments and the future of Click to Pay

    Online and e-commerce payments are booming, growing five times faster than in-store payments. However, this dramatic shift brings challenges for merchants, issuers, and end users, including security concerns, higher drop-off rates, increased operational costs, and missed revenue opportunities for banks.

    It has been estimated that 70.19% of online shopping carts will have been abandoned worldwide during the course of 2024. Key reasons include reluctance to create new accounts (26%), lack of trust in site security (25%), and lengthy checkout processes (22%). To address these issues, in 2017 EMVCo defined a framework for secure remote commerce and a unified secure checkout experience, supported by major payment networks like Visa, Mastercard, Amex, and Discover. 

  • AI, CROSS BORDER, CUSTOMER BEHAVIOUR, DELIVERY, TRENDS

    In-depth analysis of the Swedish e-commerce landscape

    The E-barometer 2024 Annual Report, produced by PostNord in collaboration with HUI Research, provides an in-depth analysis of the Swedish e-commerce landscape. The report is based on surveys of both consumers and businesses, offering insights into trends, growth, and future scenarios.

    Key Highlights:

    1. Market Performance & Growth

    E-commerce returns to growth after two years of decline, with net sales reaching SEK 140 billion in 2024, marking a 5% increase from 2023​.