Customers crave experiences that make their buying journey as smooth and flexible as possible. Retailers are turning to different innovations to accommodate those needs. Below are some considerations for retailers that want to enhance cross-channel and in-store experiences.

Cross-channel experiences:

Click-and-collect

Creating cross-channel experiences is a top priority for retailers. Consumers want a combination of digital and physical experiences that allow them to move between channels and pick up where they left off. This is often referred to as a click-and-mortar business model, which is when businesses have both in-store and online stores.

This report combines insights from consumer and business research and industry experts to uncover how retailers can find the perfect balance between customer experience and business efficiency. Against a backdrop of changing regulations, new payment methods, new technologies, new competitors, and new business models, retailers today face the challenge of maintaining differentiation while ensuring efficiency.

The first edition of the Unlocking the Potential of A2A Payments Report 2024 – Changing the Way We Pay and Get Paid explores one of the hottest trends in the payments industry. With account-to-account (A2A) payments gaining momentum across the globe, The Paypers has brought together industry thought leaders and stakeholders to share insights into the technologies and developments within the A2A space. This inaugural edition offers an overview of the A2A payment ecosystem and showcases the solutions extended by solution providers, tech providers, A2A payment methods, and PSPs. 

Have our top 5 retail trends 2024 predictions become a reality? Take a look at resale growth, retail media, and payment trends in 2024. In a vertical as diverse and fast-paced as retail, trend predictions often feel like a cross between magic and science. Think about it as a little bit of guesswork mixed with quite a bit of data. When it comes to retail trends in 2024, there are countless innovative solutions emerging. In today’s article, we will be looking at the future of retail in 2024, including retail media networks, resale growth, utilizing social commerce and payment options alike.

The 2024 ‘Key Players in the EU Payments Landscape’ report by The Payments Association EU (PA EU), written in collaboration with Deloitte and The Paypers offers an exclusive strategic review across EU’s individual payments markets, ranking the key players according to their place in the value chain and financial indicators.

In the first part, Deloitte presents the changing landscape of the payments industry, and gives their view on the state of the payments ecosystem. In the second part, we take a closer look at the players and characteristics of the EU payments landscape. 

What the Future: Shopping explores the forces that are changing how Americans spend and save, and how that will reverberate across industries. Social shifts, new technologies and changing values are revolutionizing the ways people shop. How will the brands, independent retailers, and superstores that sell to them earn their business?

In What the Future: Shopping, experts on shifting consumer culture, resale and dupe culture, payments, store architecture and everything in between talk shop about how spending and saving will evolve in a revamped retail landscape. With exclusive interviews, polling and insights on shopping frequency and preferred channels, purchase triggers, concerns and challenges, attitudes about “buying American” and consumer worries — plus a close look at AI, ecommerce and influencer marketing — this issue is a one-stop shop.

To maintain a competitive edge today, businesses must take a hard look at their customers and understand their needs, especially when it comes to payment acceptance. It is more important than ever for merchants to offer payment experiences that match consumer expectations.

Based on a recent TSG survey, commissioned by Discover® Global Network, we uncovered 15 key trends shaping consumer payment behaviors. These findings not only provide a snapshot of current behaviors but also offer predictions on how these trends may evolve.

“Hey ChatGPT, what do you think is going to happen in the next 5 years? The mere fact that we can ask this question and expect a well-argued, logical (yet disputable) answer illustrates the magnitude of the technological leap that has happened in the last few years. People feel empowered by these technologies, and their expectations regarding user experiences continue to rise. Moreover, new generations of users are emerging with an unparalleled awareness of economic, ecological, ethical, and geo-political contexts. As a result, they strongly challenge established companies and organisations. All these reasons lead us to issue a recommendation: brace yourself… disruptions ahead!”