164 notes tagged as ["Brick-and-mortar"]
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For stores in downtown shopping districts and suburban strip malls, AI shopping could be an opportunity to play to a merchant’s strengths. Agentic commerce — the concept of AI agents shopping for humans — is a hot topic, in part because of commercial opportunity amid uncontrollable uncertainty.
Shopping Experience
“Agentic commerce is accelerating a bifurcation we’re already seeing,” said Andrew Stern, CEO and co-founder of Quilt Software, which makes operational tools for independent retailers.
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The most impactful retail tech developments this year aren’t flashy upgrades or abstract promises. They’re tools grounded in day-to-day problems: peak-hour chaos, employee safety, hidden losses, and inconsistent decision-making. Retail technology in 2025 is less about flash and more about function. The newest tools don’t just look smart but actually respond to real pressure points inside stores like inventory delays, staffing issues, fraud risks, and safety concerns.
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Amid rising customer expectations for personalization, Walmart, Nordstrom Rack, Five Below and other innovative brands and retailers are creating experiences that adapt in real-time based on where a shopper is, not just who they are. Location is more than a data point — it’s a foundational signal that can be used at every touchpoint and stage of engagement.
From pre-visit engagement through building lifetime value, brands and retailers are boosting traffic, conversions and loyalty with location intelligence. In this retail playbook, learn how to use geolocation to create frictionless customer journeys that drive revenue.
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7 Ways to make your in-store event more effective
In-person retail events are becoming more important than ever — and they’re more than just a way to hand out samples or drive short-term sales. As shoppers seek out in-person connections, don’t miss the moment to make your brand matter. When done right, these retail events, or “retailtainment” events, can create meaningful shopper touch points, fuel long-term brand loyalty and generate buzz both inside and outside the store.
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Gen Z may be digital-first, but they’re also fans of in-person retailing
If your mental image of Gen Z is a bunch of teenagers glued to their devices, you’re only half right: time has marched on, as it is wont to do, and the oldest members of Gen Z are now 28 years old, while the youngest members are turning 13 this year. And there are a lot of them — they already comprise nearly one-quarter of the total population.
Retail marketers, understandably, want to appeal to this large consumer set, with spending power that’s forecasted to reach $12 trillion by 2030, according to the National Retail Federation. Even before that, in 2029, they will overtake Baby Boomers in total generational spend, according to the 2024 Spend Z report from NielsenIQ.
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The truth about in-store retail media in 2025
Explore four key considerations reshaping how CPG marketers and grocers approach in-store advertising, consumer engagement and campaign ROI. CPG marketers are facing more complexity (and opportunity) than ever before. With the rise of grocery retail media networks , the store — once seen strictly as the point of sale — is emerging as one of the most influential, versatile and brand-safe media environments for CPG brands.
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What lies behind Nike's return to a multi-channel strategy?
Nike has recently pivoted away from its “ Consumer Direct Acceleration” strategy in favor of a more multi-channel distribution approach. What does the data say about this shift? We dove into traffic numbers and audience composition metrics to find out.
Nike’s Strategic Pivot
In 2020, Nike introduced its “ Consumer Direct Acceleration” strategy that had aimed to expedite the company’s DTC pivot in an effort to regain control of the brand and own the customer relationship directly. But the emphasis on owned channels did not yield the desired results – in fact, the move away from wholesale may have helped smaller sneaker companies take over shelf space and market share from the legacy sportswear brand.
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The state of in-store retailing 2025
Store intelligence technologies—solutions to optimize inventory management, out-of-stocks, pricing and promotion execution, and planogram compliance—offer transformative potential for retailers to optimize brick-and-mortar retail operations.
Read this report to discover answers to these and other questions:
How far along are retailers in adopting store intelligence technologies like AI (artificial intelligence), robotics and shelf digitization—and where does growth potential remain?
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Are your stores giving shoppers what they want?
In a retail world increasingly defined by digital convenience and e-commerce dominance, brick-and-mortar stores remain crucial both to retailers’ growth and to meet shoppers’ preferences for experiential retail. But while both retailers and shoppers are leaning into physical stores, there is growing acknowledgment that the in-store experience frequently falls short of customer expectations. Our survey conducted by Retail Systems Research (RSR) underscores a critical disconnect: Shoppers are demanding more engaging, intuitive, and tech-enhanced in-store experiences, yet many retailers are falling short of these expectations.
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Future of retail: How AR & VR will define shopping in 2030
Consumers are demanding more interactive, engaging experiences, and AR and VR deliver just that. AR and VR are doing more than making the in-store shopping experience virtual. They’re making digital commerce more accessible and engaging than ever before. With 40% of shoppers being willing to pay more for a product if they are able to test it through AR, how will you leverage this tech to future-proof your brand?
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How to attract foot traffic for your retail store
As you know, foot traffic is the lifeblood of a physical retail store. No matter how fantastic your products or exceptional your service, none of it matters if customers aren’t walking through your door. If you’ve been looking around your quiet store, wondering how to get people off the sidewalk and inside your shop, you’re in good company. And while there’s no secret manual, per se, there are several proven things you can do to boost foot traffic and turn casual passers-by into enthusiastic shoppers.