300 notes tagged as ["data analytics"]

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  • AI, CUSTOMER JOURNEY, DATA ANALYTICS, TRENDS

    “Never be the same again” is 100% a term we would use for brand-customer relationships in the age of AI. New operational models, new types of buyer’s journeys, simplified visual search, and brands being cut out of their own marketing funnels are just some of the fundamental ways Gen AI, voice assistants, chatbots, and AI agents have changed the game forever.

    In this article, we’ll dive into 5 significant changes brought on by AI, how they add to the overall customer experience, and whether or not you should rethink your marketing strategy and daily behind-the-scenes operations. Spoiler alert: You definitely should.

  • BEST PRACTICE, CONTENT MARKETING, DATA ANALYTICS, PERSONALIZATION

    Your marketing automation is running perfectly. Emails go out on schedule, campaigns trigger based on user actions, and your dashboard shows decent open rates. Yet something’s off: Conversion rates plateau, customers churn at the same predictable rate, and your campaigns feel increasingly ineffective.

    However, the problem doesn’t lie with your automation. It’s that you’re treating all customers like they’re the same person.

  • AI, CUSTOMER ENGAGEMENT, CUSTOMER RELATIONSHIP, DATA ANALYTICS

    AI holds massive potential for transforming retail — from driving operational efficiency to enhancing customer experiences. But without the right data foundation, that promise for growth and efficiency turns into risk.

    In our latest guide, we highlight how the most competitive retailers are already using AI to improve efficiency, strengthen customer relationships. Brands looking to do the same need to understand the critical connection between clean, unified customer data and AI success.

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  • AI, DATA ANALYTICS, STRATEGY

    Before AI can help, your customer data needs fixing

    We’re in the eye of a storm where three powerful forces are colliding: the explosion of customer data, the rapid advancement of artificial intelligence (AI), and intensifying economic and geopolitical uncertainty. 

    Economic uncertainty breeds changing consumer behaviors and budget constraints

    The explosion of customer data is making it hard to find the right signal 

    Rapid advancement of AI is allowing brands to more efficiently reach customers

  • CUSTOMER EXPERIENCE, DATA ANALYTICS, MARKETING, SEGMENTATION

    The marketer’s first-party data playbook

    As a marketer, you already know first-party data, or customer records, is critical to your brand’s success. But did you know your first-party data is key to unlocking true business value – from more accurate campaign reach to developing high-impact audiences and segmentation to driving more personalized experiences?

    Check out our Marketer’s First-Party Data Playbook to:

    Explore six strategies for reaching more audiences with hyper-personalized content

  • BEST PRACTICE, CUSTOMER BEHAVIOUR, DATA ANALYTICS, PRICING, STRATEGY

    Why real-time data is essential for pricing and promotions

    Retailers are confronting significant challenges. Markets shift rapidly, inflation squeezes profit margins, and tariffs change costs. Consumer behavior is equally unpredictable, with viral trends causing sudden demand spikes. Meanwhile, competitors frequently adjust prices and launch promotions to capture shoppers’ attention. 

    Against this backdrop, real-time data is the cornerstone for successful pricing and promotional strategies. Without it, retailers risk playing constant catch-up, powerless to act against competitors and market forces. 

  • CUSTOMER ACQUISITION, DATA ANALYTICS, MARKETING

    Acquire new customers with richer insights using clean rooms

    Marketers are struggling with new ways to uncover new customers, but they don’t have to be. Did you know that a data clean room might be the answers to your audience challenges? These data-rich spaces put the power back into the hands of marketers to not only find new customers, but ones who are ready to buy right now. Clean rooms empower marketers to find new in-market customers and then activate on a person-level to reduce ad waste.

  • AI, CUSTOMER EXPERIENCE, DATA ANALYTICS, STRATEGY

    Discover what’s shaping data and analytics strategies

    We surveyed over 3,200 marketers and CX professionals, and 8,000 consumers, to learn about their data management strategies, how they’re using analytics, and what consumers care about most when it comes to how their data is handled. Fragmented data is blocking their ability to deliver real-time, one-to-one personalization. To stay ahead, businesses must unify their data.

    Check out the Adobe 2025 AI and Digital Trends: Data and Insights report and learn:

  • CUSTOMER BEHAVIOUR, DATA ANALYTICS, MARKETING, RETAIL MEDIA, TRENDS

    Commerce media is changing customer connection

    Commerce media delivers targeted, contextual, and highly relevant messages to customers, but it also extends those capabilities to new customer journey touchpoints. Because today’s consumers research and buy products in more places than ever, brands need a presence on everything, everywhere, all at once. Otherwise, they risk being overlooked at crucial points in the customer journey. Fortunately, advances in ad technology and analytics have enabled the evolution of new commerce media networks to help address this need. As a result, we are seeing commerce media offer an upgrade on multiple forms of media: Google Shopping is now offered through commerce media and embedded directly in search; cookie-based targeting has shifted to first-party (1P) data targeting both on and off e-commerce platforms; and broadly targeted linear TV ads are giving way to personalized messaging on the back of a passenger’s airplane seat or in a guest’s hotel room.

  • CUSTOMER BEHAVIOUR, DATA ANALYTICS

    Embed behavior analytics into your experimentation culture

    Most organizations run experiments, but few do so in a way that consistently drives growth. Why? Because the culture, processes, and data behind experimentation are often flawed or completely missing. This eBook is your playbook to fix that. Built on years of practical insight and powered by real success stories — from Netflix to Decathlon — it lays out a step-by-step framework to embed behavior analytics into your experimentation culture. You’ll learn how to move beyond isolated tests and into a sustainable system where every experiment is backed by real user data, collaborative insight, and clear business value.

  • DATA ANALYTICS, INFLUENCERS, MARKETING, RECOMMENDED

    Macro influencers or micro influencers? Which performs better in 2025

    With over 86% of US marketers planning to partner with content creators in 2025, influencer marketing has become a mainstay in modern brand strategy. So the question isn’t really should you partner with influencers, but rather, should you go big, or stay small? In 2025, this answer is increasingly nuanced. With everything from evolving platform algorithms to changing consumer behavior, brands are rethinking how they invest in creator partnerships.