More than 6 in 10 merchants cite an increase in first-party misuse (aka “friendly fraud”) over the past year. 2/3 of merchants with annual revenues greater than $1B use in-house dispute management methods rather than third-party services. This results in up to 34% greater revenue loss versus merchants who use third-party platforms to manage disputes.

Key takeaways and insights within the report include:

• Leaning on data as a fundamental tool in the fight against first-party misuse
• Key industry players recognized this potential and updated
• Third-party solutions will be integral to success
• A data-centric landscape impacts all merchants

Embracing advanced technology and data-driven strategies will be essential in navigating the complexities of modern fraud prevention.